I have a silent hope that each thread like this means some commenters who haven't thought about this much before will achieve the crucial insights, like: (per GP) assigning blame isn't productive, effective solutions are; (per you) there's no easy way to just make people "be better", at scale people are predictable and follow incentives, so the main points of intervention should be these incentives and systems that create them.

I found this sentiment echoed in an RSA video, just this morning: https://youtu.be/o5CTxckRywg

So, in the future, you can attribute it to Dan Lyons, author of "Lab Rats: How Silicon Valley Made Work Miserable for the Rest of Us".