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> It's frustrating to continue to see both the level of genuinely well-intentioned work that the public is unfairly (and often viciously) critical of the motives of, and also the (at this point) complete absence of concern for the user, the long term, and the company culture at the highest levels of Google.

This sentence is an oxymoron.

How can the work both be "genuinely well-intentioned" and at the same time have "complete absence of concern for the user"?



> How can the work both be "genuinely well-intentioned" and at the same time have "complete absence of concern for the user"?

I think the author is distinguishing between (1) well-intentioned work from workers in the trenches and (2) indifference to the user from upper management. It's institutional misalignment.


> How can the work both be "genuinely well-intentioned" and at the same time have "complete absence of concern for the user"?

Only the first was a description of the work, the other was a description of the culture to which those doing the work are subjected to from above.


It is only an oxymoron in the worst possible interpretation to the point of maliciousness.




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