> What's more, they're a publicly traded company. That means their primary product is no longer what they sell. Their primary product is stock dividends. That is their primary business now. Whether you're buying a service or a product from Google, you're no longer their true customer.
It's not hero worship to think he knew what a customer was. It's pretty basic, and given he won the 1976 Nobel Memorial Prize in Economic Sciences, he probably knew more than the basics.
Who is their true customer then?