It went great because they started it in the pandemic when essentially all shopping shifted to online, and at that point, why not buy direct from Nike vs online from Macy’s or whatever.
I totally see why they thought the strategy was a hit but hindsight is 20/20 and it seems now that this was a correlation and causation mixup. They should have been asking why they were losing mindshare to their competition instead of asking how they could wring more profit out of the same customer base.
I totally see why they thought the strategy was a hit but hindsight is 20/20 and it seems now that this was a correlation and causation mixup. They should have been asking why they were losing mindshare to their competition instead of asking how they could wring more profit out of the same customer base.